Customer Service and Creative Professional

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I am a dedicated customer service professional with over ten years of experience in high-end catering and B2B customer service. I'm looking to leverage my background in crisis management alongside my client-facing skills to deliver exceptional service. With over seven years in front-line service roles, I've developed a strong work ethic and a commitment to customer satisfaction in fast-paced environments.

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My career highlights include managing client billing accounts for events, organizing daily operations for catered events in the sporting entertainment sector, and effectively supporting team efforts while working independently. I've also collaborated with international directors and producers to strategize film festival runs aimed at maximizing sales, coordinated print traffic and festival submissions for a Canadian international film sales company, and built relationships with festival programmers and filmmakers at major film markets.

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In addition to my customer service expertise, I have five years of professional creative experience in photography and filmmaking, encompassing all stages from pre-production to post-production. I have a solid understanding of video and photo editing software, experience in script development and analysis, and has worked as a casting director and video technician for various projects.

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I hold a degree in Film and Television Production from Trebas Institute and I'm also pursuing my studies in Global Development at Queen University. I'm is well-organized, a fast learner, and thrive under pressure, and consistently meet deadlines.

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I'm based in North York, Ontario, and I'm passionate about delivering outstanding service and creative solutions. For inquiries, I can be reached at gizellelue@hotmail.com.